FAQs

We currently ship to the United States only. At this time, we do not offer shipping to other countries or regions unless otherwise stated on our website or at checkout.

Orders are usually processed within 1-3 business days after payment has been successfully confirmed. Business days are Monday through Friday, excluding weekends and public holidays.

We offer Standard Shipping and Expedited Shipping for orders within the United States. Standard Shipping usually takes 7-12 business days and costs $9.99, with free standard shipping on orders of $69 or more. Expedited Shipping usually takes 5-7 business days and costs $19.99.

Total delivery time includes both order processing time and shipping time. Standard Shipping usually takes about 8-15 business days in total, while Expedited Shipping usually takes about 6-10 business days in total. Delivery times may vary due to carrier operations, weather, holidays, peak seasons, or other unforeseen delays.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can use this tracking number to check the shipping status of your order at any time.

Please contact us at info@siopsrl.com within 24 hours after placing your order if your shipping address is incorrect. We will do our best to assist you before the order is processed. Once the order has been processed or shipped, we cannot guarantee that address changes can be made.

We accept returns for eligible products within 30 days of delivery. To start a return, please contact us at info@siopsrl.com before sending any item back. Returned items must be new, unused, in their original condition, and returned with all included accessories, manuals, tags, or parts, if applicable.

We do not accept exchanges. If you need help with a return or refund request, please contact us at info@siopsrl.com with your order number and the email address used at checkout.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@siopsrl.com. Please include your order number, a clear description of the issue, and photos or videos showing the product condition and packaging so we can review your request and provide further instructions.